Toggle navigation Language: English - English English - English Español - Spanish Português do Brasil - Portuguese (Brazilian) default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Pesquisa de Satisfação sobre os Serviços da ANAC - RESULTADOS Welcome to ANAC's Service Satisfaction Survey Your feedback is very important and will be used to help us improve our services (This question is mandatory) Please select your profile If you choose 'Other:' please also specify your choice in the accompanying text field. Civil Aviation School Student Flight Attendant Airline Mechanic Aircraft Operator Aerodrome Operator Aircraft Maintenance Organization Aeronautical Production Organization Pilot Aircraft Owner Other: (This question is mandatory) Please select the category of the service provided Licences and Ratings Registro Aeronáutico Brasileiro Services Services for Aerodrome Operators Services for Aircraft Operators and Owners Services for Aircraft Maintenance Organization Services for Aeronautical Production Organization Services for Civil Aviation Personnel and Accredited Agents Installment Payment for Fees and TFAC Refunds (This question is mandatory) What was the service requested? If you choose 'Other:' please also specify your choice in the accompanying text field. Theoretical Examination Practical Examination Language Proficiency Certification Ultralight Pilot License and Rating Aviation Medical Certificate for Pilots and Flight Attendants Flight Attendant License and Rating Flight Dispatcher License and Rating Aviation Maintenance Mechanic License and Rating Plane Private Pilot License and Rating Helicopter Private Pilot License and Rating Glider Pilot License and Rating Free Balloon Pilot License and Rating Plane Commercial Pilot License and Rating Commercial Helicopter Pilot License and Rating Plane Airline Pilot License Helicopter Airline Pilot License Class Rating Inclusion (Plane and Helicopter) Class Rating Revalidation (Plane and Helicopter) Type Rating Inclusion (Plane and Helicopter) Type Rating Revalidation (Plane and Helicopter) Other: (This question is mandatory) What was the service requested? If you choose 'Other:' please also specify your choice in the accompanying text field. Change Aircraft Owner's or Operator's Address Cancel or Reactivate Aircraft Registration Registration, Change or Cancellation of Rights of Use Registration, Change or Cancellation of Rights in Rem Issue of Certidão Negativa de Propriedade de Aeronaves (CNPA) Issue of Certificates of Registration and/or Airworthness Issue of Experimental Airworthiness Certificate Issue of Experimental Flight Certificate Issue of Certificate of Ownership and Certificate of no Liens and Encumbrances Information about Registration and Non-registration Issue of Duplicate Certificate of Registration and/or Airworthness Change of Aircraft Registration Category Change of Aircraft Nationality and Registration Marks Change of Aircraft Owner's or Operator's Corporate Name New Registration for Aircraft Reservation of Nationality and Registration Marks Revalidation of Airworthiness Certificate Ownership Transfer of Aircraft and Componentes Other: (This question is mandatory) What was the service requested? If you choose 'Other:' please also specify your choice in the accompanying text field. Alteration to Record Data of Private Aerodrome (Registered) Alteration to Record Data of Public Aerodrome (Approved) Certification of OE-SESCINC Airport Certification Prior authorization for initial construction and/or modification of (public or private) aerodrome features Request Acceptance of Informatives on Maintenance Services PESO Analysis for Maintenance Services Approval and Analysis of Programs, Plans and Manuals (PGRF, PZR, PSA, PSOA, Plano Diretor) Request Aerodrome Information Update on AIS Upgrade of Existing Level of Fire Protection Request for the issue of a NOTAM – Notice to Airmen Other: (This question is mandatory) What was the service requested? If you choose 'Other:' please also specify your choice in the accompanying text field. Major Alteration Approval Request Submitted by Type Certificate (TC) Holder Approval of Project or Modification of Packaging Design and Production to Transport Dangerous Goods Approval or Modification of Aeronautical Product for Aircraft, Engine or Propeller Approval for Packaging Design and Production to Transport Dangerous Goods Experimental Aircraft Evaluation Special Light-Sport Aircraft (LSA) Evaluation Type Certification (TC) of Aeronautical Product Supplemental Type Certificate (TC) Amendment Amendment or Addendum to Certificated Aeronautical Product Projects Application for an Equivalent Level of Safety - ELOS Validation of Foreign Supplemental Type Certificate (STC) Validation of Foreign Type Certificate (TC) Validation of Major Alteration or Amendment to Foreign Design Certificate Of Aeronautical Product Validation of Foreign Certificated Aeronautical Project Other: (This question is mandatory) Qual foi o serviço solicitado? If you choose 'Other:' please also specify your choice in the accompanying text field. Register or Alter Manager or Technical Manager Declare Annual Maintenance Inspection Report (RIAM) Approval and Revision of Safety Management System Manual Approval of Implementation Plan for the Safety Management System Revision of Maintenance Organization Manual, Quality Control Manual and/or Training Programs Authorization Request to Perform Services Outside the Aircraft Maintenance Organization’s Headquarters Authorization for Initial Repairs of Aircraft Involved in Incident/Accidents Expedited Certification Of Aircraft Maintenance Organization Initial Certification Of Aircraft Maintenance Organization Certification of Foreign Aircraft Maintenance Organization Amendment/Inclusion to Maintenance Organization Certificate, Operative Specifications or Capacity List Release of Aircraft involved in Incidents/Accidents after Conclusion of Repairs (CONREP) Issue of Technical Opinion on Airworthiness Renewal of Foreign Maintenance Organization Certificate Authorization for Exceptional Services Other: (This question is mandatory) Qual foi o serviço solicitado? If you choose 'Other:' please also specify your choice in the accompanying text field. Formation of Companies Intending to Operate Public Air Services - RBAC 121 Formation of Companies Intending to Operate Public Air Services - RBAC 135 International Frequency Allocation Authorization for Non-Regular Operation of Foreign Airline - RBAC 129 Approval of Non-Scheduled Flights Approval of Scheduled Flights Authorization for Aviation Events Authorization for PBN or RVSM Operation Authorization for Landing in Non-Registered Local Authorization for Transporting External Loads - Helicopter Designation for International Air Transport Services Time Extension to Repair Items on the Minimum Equipment List (MEL) Registration of Foreign Airlines - RBAC 129 Prior Approval of Contractual Changes to Airlines' Acts of Incorporation Alteration of Operation Specifications for Aircraft Operators - RBAC 121 Alteration of Operation Specifications for Aircraft Operators - RBAC 135 Exception Request for Airworthiness Requirements Aircraft Technical Inspection Other: (This question is mandatory) Qual foi o serviço solicitado? If you choose 'Other:' please also specify your choice in the accompanying text field. Alteration of Training Specifications Instructor Accreditation for Courses in Air Transport of Dangerous Goods Physicians and Clinics Accreditation Manufacturing Professional Accreditation Airworthiness Professional Accreditation Design Professional Accreditation Registration of Theoretical, Practical and Theoretical-Practical Courses Registration of Air Transport of Dangerous Goods Courses Authorization for AVSEC Training Center Operation Authorization for the Operation of Civil Aviation Training Center Authorization for the Operation of Satellite Civil Aviation Training Center Training Center Approval Certification to Minister Courses in Air Transport of Dangerous Goods Certification of AVSEC Instructor Request Access to Restricted AVSEC Information Validation of Foreign Training Center Other: (This question is mandatory) What was the service requested? If you choose 'Other:' please also specify your choice in the accompanying text field. Payment of Fine Registered as Overdue Tax Debt in Installments Payment of Fine Registered as Current Debt in Installments Refund of Civil Aviation Inspection Tax (TFAC) Other: (This question is mandatory) What is your level os satisfaction with the service provided? 1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Regular, 4 = Satisfied, 5 = Very Satisfied 1 2 3 4 5 Ease of Finding the Services on ANAC's website 1 2 3 4 5 Availability of the Necessary Information for Requesting the Service 1 2 3 4 5 Ease of Requesting the Service 1 2 3 4 5 Courtesy and Professionalism during the Service Provision 1 2 3 4 5 Time for Service Conclusion 1 2 3 4 5 Quality of the Service Provided 1 2 3 4 5 Overall Satisfaction Level with the Service Provided 1 2 3 4 5 What led you to assign the notes in the previous question? If you wish, please leave a comment or suggestion to help us improve the service provided. 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